Polices & Frequently Asked Questions

Policies

 

Ticketing and Reservations

Reservations can be made by telephone or online.  A credit card number is required for verification when making a reservation. If you are making a reservation by telephone, the payment will be processed at check-in. If you are making a reservation online, the payment will be processed at the time of booking.

 

All tickets are sold for a specific date and time. Reservations may be canceled or changed, with no penalty, up to 48 hours in advance of the tour. After this time, there are no refunds or exchanges. If you have booked your tour online, the $2.50 online service fee is not refundable under any circumstances.  Tours run on demand. Just Ducky Tours reserves the right to cancel or change tour times.

 

Just Ducky Tours cannot guarantee which boat you will be on. However, please notify us at the time of booking if there is another party you would like to be with, and our staff will try to accommodate your needs.

 

All people in your party must check-in 30 minutes prior to your tour time. We cannot hold a tour for guests running late.

 

We do not validate parking, and we are not responsible for your parking expenses under any circumstances.

 

We do not offer AAA, student, or senior discounts.

 

Seating

Every ticket holder will be assigned to a specific vehicle, and will have a seat on that vehicle. Seats are not assigned on the vehicle. All seating is first-come, first-serve. No group or individual has priority seating. We cannot guarantee that your party will sit together, although you may line up prior to boarding time to try to obtain seats in the same general location. If you would like to ride on the same vehicle with another party, please notify us at the time of booking and our staff will try to accomodate your needs.

 

Procedures for wheelchair boarding: If someone in your group is in a wheelchair, the person in a wheelchair will board the vehicle first, along with one representative from your group.  All other riders in your group will board in the order that they are in line. We cannot promise that your party will sit together, although you may line up prior to boarding time to try to obtain seats in the same general location.

 

Just Ducky Tours operates "rain or shine" and not all seats are covered. You may get wet if it rains and you may need sunblock if it's sunny. We have umbrellas on board for both circumstances.

 

Tours

The tour is approximately 1 hour long, spending about 35 minutes on land and 25 minutes on water.  Just Ducky Tours reserves the right to run a 1-hour land only tour due to unsafe river conditions. 

 

The exact route changes frequently due to events in and around Pittsburgh.  Just Ducky Tours reserves the right to change, delay or cancel a tour due to events, construction, or other happenings in Pittsburgh. Tours run on demand, Just Ducky Tours reserves the right to cancel or change tour times.

 

Wheelchair and Handicap Accessibility

Vehicles can accommodate 1 manual wheelchair on board at a time. Reservations must be made in advance if someone in your party is in a wheelchair or will need lifted into the vehicle. Specific times are available for these tours. The wheelchair lift is only available for tours departing from and returning to Station Square. Due to recent changes in USCG regulations, we cannot accommodate motorized wheelchairs onboard at any time.

 

Lift and wheelchair access is limited and reservations are required at least 48 hours in advance. Please call our ticketing office at

412-402-3825 to make reservations.

 

For those with special needs regarding hearing and visual impairments, Just Ducky Tours can provide a written tour narration or braille narration upon request. Just Ducky Tours requires at least a 2 week notice to properly evaluate and make arrangements, within reason and based upon availability.  For questions please call 412-402-3825. 

 

Cancellation Policy

Reservations may be canceled or changed, with no penalty, up to 48 hours in advance of the tour. After this time, there are no refunds or exchanges.  Just Ducky Tours makes every effort to resell canceled seats, but it is not always possible. If we cannot fill your seats, your credit card will be charged for any unsold tickets. If you fail to show up for your tour, or arrive late, your credit card will be charged for the seats you have reserved. If you have booked your tour online, the $2.50 online service fee is not refundable under any circumstances.

 

Frequently Asked Questions

 

Does the tour really go in the water?

Yes! And it comes out, too!

 

Is this just for kids?

Just Ducky Tours is fun for all. Kids love to quack, grown-ups like the jokes, and everyone will learn something. Bring your mom, dad, grandma, grandpa, aunt, cousin, brother, son, daughter- anyone who likes to have fun! Ask about our special accommodations for corporate charters, Girl Scouts, birthday parties, and field trips!

 

Where are you located?

 

We are conveniently located in Station Square across from the Hard Rock Cafe (and next to the Buckhead's Saloon). 

Enjoy 15% off any food purchase at the Hard Rock Cafe with your Just Ducky Ticket stub!

 

Address: 125 West Station Square Drive, Pittsburgh PA 15219.

Driving Directions

 

We recommend parking at the garage across from the Sheraton Hotel or in the lot next to the H.O.V. Wabash Tunnel. 

Just Ducky Tours does not validate parking.

How long is the tour?

The tour is approximately 1-hour.

 

What if it rains?

Ducks love the water!  Tours run rain or shine.  The vehicles are equipped with canopies for inclement weather and umbrellas are located on the back deck of each vessel if needed.

 

Do I need to make a reservation?

Reservations are strongly recommended! During peak season, tour times often sell out 2-3 days in advance. Book your tour in advance by contacting our office or using our online ticketing system.

Please note that leaving a message with our answering service does not constitute a reservation.

 

How many boats do you have?

We have eight vehicles in our fleet! 

If you want to ride with another party on the same vehicle you must let us know at the time of booking so our staff can accommodate your needs. If you do not let us know that you would like to ride with another party until the time of check-in there is no guarantee that we can get your party on the same vehicle. 

 

Are pets allowed?

We love our furry friends as much as you do, but only service animals with documentation are permitted on the tour.

 

Why do I have to pay for my child if they sit on my lap?

The United States Coast Guard requires us to count every person on board. So whether you are 10 days old or 110 years old, you are required to have a ticket.

 

What should I wear?

The vehicles are open air so please dress appropriately for the weather on the day of the tour.

 

Can I bring a stroller?

Strollers are not allowed on board, but we can store them at our retail location while you are on the tour.  Just Ducky Tours is not responsible for lost, stolen or damaged items.

 

What is that thing?

That "thing" is a DUKW! It's an amphibious truck built by General Motors Corporation during WWII for transporting goods and soldiers over land and water. D stands for 1942 (the first year they were built), U is for utility, K designates front wheel drive, and W means there two rear-driving axles. There you go – clear as mud!

 

I've lived in Pittsburgh my whole life. Why do I need to take a tour?

It's not just a tour, but rather a unique experience that you'll never forget. Just Ducky Tours is a great way to add some laughter to your day because everyone needs a little quacking in their life. Besides, you might even look at your hometown in a whole new light. Seriously, take a ride!

 

Are the "DUKWs" wheelchair accessible?

Yes. Most vehicles can accommodate 1 manual wheelchair at a time. If you need any extra assistance boarding the vehicle, we are at your service. We just ask that you please notify us at least 48 hours in advance that assistance is needed. We cannot accommodate motorized wheelchairs.

 

Further information about wheelchair and handicap accessibility can be found in the policies section.

 

Will I get wet?

The tour does splash down into one of the beautiful three rivers but you won’t get soaked.  You may however, get a light spray going into the river depending on the direction and speed of the wind, and where you are seated. 

 

See also: What if it rains?

 

Do I have to quack?

Don't you mean, "Do I get to quack?" Of course you will be quacking! That's one of the best parts. People quack at us, and we quack at them. 

 

Are there life jackets on the boats?

Yes. We have 64 life jackets on every boat (which only holds 30 passengers!) We have 32 adult life jackets (for persons weighing more than 90 pounds), 30 child life jackets (for those that weigh less than 90 pounds) and 2 infant life jackets on each boat.  In the unlikely event of an emergency, you will be instructed to don a life jacket. There are instructions on how to don a life jacket on the racks above the seats, or on either side of the back deck. In addition, the Captain and Deckhand will explain and demonstrate how to don a life jacket before each and every tour. Though in 22 years of service we have never had to use them (knock-on-wood.)

 

Is the tour always the same?

On every tour, we strive to show you the best that downtown has to offer. However, the tour route may vary from time to time due to city events and construction. Each guide also brings their own personality to the tour, so you never know what to expect. Everyone on the Just Ducky team goes through rigorous training so we can assure you that every tour is top-notch and fun.

 

What a great job! How can I become part of the Just Ducky Team?

Just Ducky Tours is always looking for energetic employees as Captians, Narrators and Ticket Agents. If you think you fit the bill, apply online.

 
Have Questions?

If you want to learn more about Just Ducky Tours, check out the             and

 

If you still have questions

Are you ready to go on the ride of your life?

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125 W. Station Square Drive

Pittsburgh, PA 15219

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